Do you know how your customers found you?

Question: Do you know how your customers found you?

One useful - and often overlooked - way to measure the impact of your marketing and communications programmes is to ask prospects a very simple question when they first engage:

"How did you hear about us?"

It's an easy, straightforward question that many people won't mind answering, but one that provides a mine of valuable information about where best to direct your customer acquisition effort - which marketing channels are working, and which could be improved.

This needn't be merely anecdotal feedback, or "when you remember to ask". You can systematise logging this key input by incorporating a brief “how did you hear about us?” multiple choice question into your website forms or customer service scripts. Any information gathered can then be fed back into your CRM system to drive continuous optimisation of your communications strategy.

Blog Index

26th October 2024 -
Happy birthday to us! Lessons from 18 years in business

12th July 2024 -
Market Building: A Rising Tide Lifts All Boats

21st June 2024 -
Latest client success story: Profile-raising comms for AB Cube

19th June 2024 -
Is your LinkedIn Company Page delivering value to your followers?

4th June 2024 -
Is your marketing content in library mode?

24th May 2024 -
New EvokedSet Ultimate Guide: 6 Key Steps to Media Success

18th April 2024 -
How to keep B2B leads warm

16th April 2024 -
NEW: 90-sec introduction to EvokedSet's PR & marcom services

10th April 2024 -
Things That We Believe: Never Let Our Clients Fail

31st March 2024 -
Latest client success story: Brand-building comms for White City Innovation District

24th March 2024 -
New EvokedSet Ultimate Guide: 25 Content Ideas For Demand Generation

15th March 2024 -
How to prepare for media interviews

7th March 2024 -
Why did we name our business EvokedSet?

25th February 2024 -
Latest client success story: Content excellence for Mavenir

18th February 2024 -
Are you our ideal client?

11th February 2024 -
Latest client success story: Game-changing PR for DnaNudge

4th February 2024 -
Is your business leveraging the PESO Model™ for marcoms?

29th January 2024 -
Do you know how your customers found you?

19th January 2024 -
Four ways to measure PR success

18th January 2024 -
What is the Evoked Set?

9th January 2024 -
New EvokedSet Ultimate Guide: 20 Ideas To Create Newsflow

2nd January 2024 -
Five ideas to generate newsflow

10th December 2023 -
Know Your Customer Value Proposition

15th November 2023 -
Need help with creating marketing messages that land?

2nd October 2023 -
Does your PR agency have the write stuff?

19th September 2023 -
Effective messaging for start-ups and scale-ups

13th August 2023 -
PR tips for start-ups and scale-ups

14th November 2022 -
Latest client success story: Marketing momentum for Avacta Group plc